Terms & Conditions
The terms that apply when you access VDK Fashion, manage an account, use our shopping features or purchase from us.
These Terms & Conditions govern your access to and use of the VDK Fashion website, customer account and shopping services. By using our website or placing an order, you agree to the terms applicable to that use or purchase.
Using VDK Fashion
You may use the VDK Fashion website for lawful personal shopping and related services. You must not misuse the website, interfere with its operation, attempt unauthorised access or use our services for fraudulent or unlawful activity.
Your Account
You are responsible for providing accurate account information and for maintaining the confidentiality of your login credentials. Please contact us if you believe your account has been accessed or used without your permission.
Product Information
We aim to present product descriptions, images, colours, sizes, materials and other details as accurately as reasonably possible. Appearance may vary depending on photography, lighting, display settings and individual devices.
Pricing & Currency
Product prices and applicable currency are displayed on the website. Prices may change from time to time. The price, discounts, shipping charges, taxes and other applicable amounts presented during checkout form the basis of your purchase.
Membership Benefits
Where an active VDK Fashion membership provides eligible product discounts, shipping benefits or other privileges, those benefits are applied according to the membership plan and the applicable order conditions. Membership benefits may be subject to eligibility and validity periods.
Orders
Submitting checkout information or initiating payment does not by itself guarantee that an order has been completed. An order is confirmed only after the required payment has been successfully completed and the order has been accepted for processing.
Payments
Payments may be processed through third-party payment providers. You are responsible for providing valid payment information and completing any authentication required by your payment provider. A cancelled, failed or unverified payment does not create a successfully paid order.
Product Availability
Products, sizes, colours and other options are subject to availability. In unusual circumstances, an item may become unavailable after an order is initiated. If we cannot fulfil a confirmed order or item, we will provide the applicable resolution.
Shipping & Delivery
Shipping availability, charges and estimated delivery information may depend on your destination, order value, selected products and applicable benefits. Delivery timelines are estimates and may be affected by courier, customs, weather, public holidays or other circumstances.
View Shipping & Delivery →Bangkok to India
Some products may be sourced or shipped internationally, including from Bangkok to India. Cross-border orders may require additional processing, transportation or customs handling. Applicable order charges and delivery information will be presented through the relevant checkout or order process.
Returns & Exchanges
Returns and exchanges are subject to product eligibility, item condition and the applicable return terms. Certain products may be excluded because of hygiene, personalisation, final-sale conditions or other product-specific restrictions.
View Returns & Exchanges →Refunds
Where a refund is approved, it will be processed using the method available for the relevant order. Payment-provider and financial-institution processing times may affect when the refunded amount becomes visible to you.
Virtual Trial & Sizing
Virtual trial, mannequin, sizing and fit features are intended to assist your shopping experience. Visualisations and recommendations are estimates and may not exactly reproduce a person's appearance, garment fit, colour, proportions or final physical result.
Promotions & Coupons
Coupons, promotional offers, loyalty benefits and other discounts may have their own eligibility requirements, validity periods and usage conditions. Unless otherwise stated, offers cannot be assumed to apply to every product or order.
Reviews & Submitted Content
If you submit reviews, feedback or other content, you are responsible for ensuring that it is lawful and appropriate. We may moderate or remove content that is abusive, misleading, unlawful, infringes rights or is unrelated to the relevant service.
Intellectual Property
The VDK Fashion name, branding, website design, original text, graphics, photographs and other protected materials may not be copied, reproduced, distributed or commercially used without appropriate permission, except where such use is permitted by law.
Third-Party Services
Our website may rely on or link to third-party services such as payment, delivery, authentication or other service providers. Their services may be governed by their own terms and policies.
Privacy
Information associated with your account, purchases and use of VDK Fashion services is handled as described in our Privacy Policy and other applicable privacy notices.
View Privacy Policy →Service Availability
We may update, maintain, suspend or modify parts of the website or its features when reasonably necessary. We do not guarantee that every feature will be available continuously or without interruption.
Changes to These Terms
We may update these Terms & Conditions when our services, business practices or applicable requirements change. The current version published on the VDK Fashion website will apply from its stated effective date or publication date.
Questions About These Terms
If you have questions about these Terms & Conditions, an order or any VDK Fashion service, please contact our Client Care team.
Contact Client Care →