Frequently Asked Questions

How do I apply a coupon code?

Enter your valid coupon code in the available coupon field during cart or checkout and select Apply. If the coupon conditions are satisfied, the applicable discount will be reflected in your order total.

Why is my coupon code not working?

A coupon may have expired, reached its usage limit, require a minimum order amount, be restricted by customer usage limits or have other eligibility conditions. Check the coupon conditions and your cart before trying again.

What is ÉLAN Membership?

ÉLAN Membership provides access to the benefits associated with the membership plan you select. Available plans, pricing, duration and benefits will be displayed on the Membership page.

How can I purchase a membership?

Open the Membership section, select an available plan and follow the displayed purchase and payment process. Membership activation is subject to successful payment and the conditions of the selected plan.

How can I place an order?

Browse the ÉLAN collection, select the product you would like to purchase, choose the required size or other available options, add it to your cart and proceed to checkout. Enter the required delivery information, select an available payment method and complete your order.

How can I check my order status?

Sign in to your ÉLAN account and open your orders to view the latest status of your purchase. You can also use the Track Order feature when available.

Can I change or cancel my order?

Whether an order can be changed or cancelled depends on its current processing status. If you need assistance, contact ÉLAN Customer Support as soon as possible with your order number.

What payment methods are available?

Available payment methods will be displayed during checkout. The available options may depend on the payment services currently supported by ÉLAN.

What should I do if my payment fails?

First check whether the payment was deducted from your account. If it was not deducted, you can try the payment again using an available payment method. If an amount was deducted but your order was not confirmed, contact ÉLAN Customer Support with the relevant details.

How do I choose the correct size?

Use the size guide provided for the relevant product and compare it with your body measurements. Since fit can vary depending on the garment design and fabric, also check any product-specific sizing information.

Are product colours exactly the same as shown online?

We aim to represent product colours as accurately as possible. However, colours may appear slightly different because of photography, lighting and individual screen or device settings.

How should I care for my ÉLAN products?

Always follow the care instructions provided with the product. Washing, drying, ironing and storage requirements can vary depending on the fabric and construction of the garment.

Can I return or exchange a product?

Eligible products may be returned or exchanged according to ÉLAN return conditions. Products should generally be unused, unworn and returned with their original tags and packaging where applicable. Some products may have specific restrictions.

What if I receive a damaged or incorrect product?

Contact ÉLAN Customer Support as soon as possible with your order number and details of the issue. You may be asked to provide photographs of the product and packaging to help us review the request.

How will I receive my refund?

Approved refunds will be processed through the applicable refund method. The time required for the amount to appear may vary depending on the payment provider or financial institution.

How can I track my order?

Once tracking information is available, you can check your order through your ÉLAN account or the Track Order section using the information requested there.

How long will delivery take?

Delivery time depends on the delivery location, product availability and courier service. The applicable delivery information will be displayed during the ordering process or after dispatch where available.

Are shipping charges applicable?

Shipping charges may vary depending on the order and delivery location. Any applicable shipping charge will be shown during checkout before you complete the order.