Privacy Policy
How VDK Fashion handles information connected with your account, purchases and use of our services.
Your privacy matters to VDK Fashion. This Privacy Policy explains the types of information we may collect when you use our website, create an account, place an order or contact us, and how that information may be used to provide and improve our services.
Information We Collect
We may collect information you provide directly to us, such as your name, email address, phone number, delivery and billing address, account details, order information, sizing or body-profile information you choose to provide, reviews, enquiries and communications with Client Care.
Account Information
When you create a VDK Fashion account, we may store information required to manage your profile, addresses, orders, wishlist, membership, sizing preferences and other customer features available through your account.
Orders & Payments
We process information necessary to create, fulfil, track, return and refund orders. Payments may be handled through third-party payment providers. VDK Fashion may receive transaction references and payment-status information required to confirm and manage your purchase.
How We Use Your Information
We may use your information to operate the website, manage your account, process purchases, arrange delivery, provide customer support, handle returns and refunds, maintain security, prevent misuse, improve our services and communicate important information about your orders or account.
Personalisation & Virtual Trial
If you choose to use sizing, mannequin or virtual-trial features, information you submit for those features may be processed to provide the requested experience. Please provide only information you are comfortable using for these optional services.
Marketing Communications
Where you choose to receive marketing communications, we may use your contact information to share VDK Fashion news, collections, offers or other updates. You may opt out of promotional communications using the available unsubscribe or preference options.
Cookies & Website Data
Our website may use cookies and similar technologies to support essential website functions, maintain sessions and preferences, understand website usage and improve the shopping experience. More information may be provided in our Cookie Policy.
View Cookie Policy →Service Providers
We may share information with service providers where necessary to operate our services, including payment processing, delivery and logistics, website infrastructure, communications, analytics and other operational support. They receive information relevant to the service they provide.
Cross-Border Services
Because VDK Fashion may support products, operations or deliveries involving Bangkok and India, information connected with an order or service may be processed by relevant service providers in different locations where necessary to complete the requested service.
Data Security
We use reasonable administrative and technical measures intended to protect customer information and account access. However, no internet transmission or storage system can be guaranteed to be completely secure.
Data Retention
Information may be retained for as long as reasonably necessary for the purposes for which it was collected, including account administration, order fulfilment, customer support, security, dispute handling and applicable business or legal requirements.
Your Choices
You may be able to review or update certain account information through your VDK Fashion account. For other privacy-related requests or questions about information associated with your account, please contact Client Care.
Third-Party Services
Our website may use or link to third-party services. Their handling of information is governed by their own terms and privacy practices. We encourage you to review the relevant policies when using those services.
Changes to This Policy
We may update this Privacy Policy when our services, practices or requirements change. The current version published on the VDK Fashion website will apply from its stated effective date or publication date.
Privacy Questions
If you have a question about this Privacy Policy or how your information is handled, please contact VDK Fashion Client Care through our Contact Us page.
Contact Client Care →