Returns & Exchanges
Information about return eligibility, exchanges, refunds and getting help with an existing VDK Fashion order.
We want every VDK Fashion order to reach you in the condition and style you expect. If there is an issue with an eligible item, our Client Care team will help you through the return or exchange process.
Return Eligibility
Return eligibility depends on the product, its condition and the applicable return terms shown for your order. Items should be unused, unworn and returned with their original tags, packaging and accessories where applicable.
Requesting a Return
Registered customers can review eligible orders from their VDK Fashion account and submit a return request where the option is available. Please provide the requested reason and supporting details accurately.
View Your Returns →Exchange Requests
If an exchange option is available for your item, availability may depend on the requested size, colour or replacement product being in stock. If an exchange cannot be completed, Client Care can advise you about the available resolution.
Non-Returnable Items
Certain products may not be eligible for return or exchange because of hygiene, personalisation, final-sale conditions or other product-specific restrictions. Any applicable restriction should be reviewed before completing your purchase.
Incorrect or Damaged Items
If you receive an incorrect, incomplete or damaged item, contact VDK Fashion Client Care as soon as possible. Keep the item, original packaging and clear photographs so our team can review the issue.
Return Review
Returned items may be inspected after they are received. The return is completed only after the item meets the applicable return conditions and the request has been approved.
Refunds
Where a refund is approved, it will be processed according to the payment and refund method available for the order. Processing and bank settlement times can vary depending on the payment provider or financial institution.
Shipping & Return Transit
Return shipping arrangements, charges and instructions may vary by order and destination. Follow the instructions provided for your approved return request and do not send an item without the required return authorisation or instructions.
Bangkok to India Orders
For cross-border orders, including products sourced or shipped from Bangkok to India, return or exchange handling may require additional transit and processing time. Client Care will provide the applicable instructions for your order.
Need Help?
If you are unsure whether an item is eligible or need assistance with an existing return, contact VDK Fashion Client Care with your order details.
Contact Client Care →